Contact us
The fastest way to reach us is email: support@wehale.io. We usually reply within one business day.
Common questions
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings on your iPhone → tap your name → Subscriptions → WeHale. There you can change plan, cancel, or restore. Cancelling keeps your access until the end of the paid period.
How do I restore a previous purchase?
In the WeHale app, go to Profile → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.
The audio won't play — what do I do?
Check that your device isn't in silent mode and that the volume is up. If a session still won't load, close and reopen the app — sessions are streamed and a brief connection drop can interrupt loading. Downloaded sessions in your Library play offline.
How do I delete my account and data?
In the app: Profile → Settings → Delete account. This permanently removes your account and associated data. You can also email us and we'll handle it for you. See our privacy policy for details on what we store.
Is WeHale a medical product?
No. WeHale offers guided breathing exercises for general wellbeing. It is not a medical device and does not diagnose, treat, or cure any condition. If you have a health concern, talk to a healthcare professional.
Feedback
Found a bug, or have an idea that would make WeHale better? We read everything: support@wehale.io.