Contact us
The fastest way to reach us is email: support@wehale.io. We usually reply within one business day.
Common questions
What’s free?
Your first 14 days are free, with everything open. After that, three sessions stay free: The Wake Up, Unravel and The Soft Reboot. You can also try a session in your browser, with no account.
How do I manage or cancel my subscription?
iPhone: open Settings → tap your name → Subscriptions → WeHale. There you can change plan, cancel, or restore.
Android: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → WeHale.
Cancelling keeps your access until the end of the paid period.
How do I restore a previous purchase?
In the WeHale app, go to Profile → Settings → Restore Purchases. Make sure you’re signed in with the same Apple ID or Google account you used for the original purchase.
The audio won’t play. What do I do?
Check that your device isn’t in silent mode and that the volume is up. If a session still won’t load, close and reopen the app: sessions are streamed and a brief connection drop can interrupt loading. Downloaded sessions in your Library play offline.
What happens to my data?
Andningsappen Varberg AB is the data controller. On this website nothing is measured unless you accept in the banner, and you can change that any time under Privacy choices at the bottom of every page. What the app stores, and why, is in our privacy policy.
How do I delete my account and data?
In the app: More → Profile & Settings → Danger zone → Delete account. You can also email us and we’ll handle it for you. The steps, and what is deleted and kept, are on our delete account page; the privacy policy explains what we store.
Is WeHale a medical product?
No. WeHale offers guided breathing exercises for general wellbeing. It is not a medical device and does not diagnose, treat, or cure any condition. If you have a health concern, talk to a healthcare professional.
Feedback
Found a bug, or have an idea that would make WeHale better? We read everything: support@wehale.io.